# Ticket Tool - Discord Ticket Bot

> A complete Discord ticket and support system: support panels, ticket management, workflow automation, and analytics

## Overview

Ticket Tool is a Discord bot platform that helps communities and businesses manage support tickets, automate workflows, and run customer support inside Discord.

## Key Features

- **Ticket Management**: Create, track, and manage unlimited support tickets directly in Discord
- **Visual Flow Builder**: Design custom ticket workflows with drag-and-drop interface
- **Knowledge Base**: Build searchable documentation with public web portal
- **Multi-Server Support**: Manage multiple Discord servers from unified dashboard (Organization plans)
- **Advanced Analytics**: Track ticket metrics, response times, and team performance
- **Automation**: Automate ticket routing, responses, and follow-ups with rules and flows
- **API Access**: Full REST API for custom integrations (Pro and organization plans), described by a public OpenAPI spec so an AI agent can configure a server end to end
- **White-Label**: Custom bot branding with your own Discord bot token (Enterprise)

## Pricing

**Free** - $0/month per server
- Unlimited tickets
- Ticket Transcripts
- Reply from the dashboard + notifications
- 5 support flows

**Community** - $5/month per server ($48/year)
- Everything in Free, plus:
- Unlimited support flows & KB articles
- Unlimited automation rules
- Public web knowledge base

**Pro** - $12/month per server ($108/year) - the advanced tier: AI features, REST API access, integrations, custom KB domains
- Everything in Community, plus:
- AI ticket Assist (draft replies & summaries)
- AI flow nodes + monthly token allowance
- REST API access & integrations
- Custom KB domain & branding removal

**Team (organization plan)** - $25/month ($240/year) - 3 servers included, +$8/month per extra server
- Everything in Community, plus:
- 3 servers included (+$8/ea extra)
- Multi-server dashboard
- Full API access & integrations

**Enterprise (organization plan)** - custom pricing for larger deployments (unlimited servers and members, white-label bot); contact sales

For detailed pricing and feature comparison, visit https://ticket-tool.app/pricing

## Use Cases

- **Gaming Communities**: Player reports, ban appeals, moderation workflows
- **Support Teams**: Technical assistance, bug tracking, SLA monitoring
- **Creative Communities**: Commission management, collaboration coordination
- **Educational Groups**: Student support, administrative requests
- **Businesses**: Customer support, IT helpdesk, multi-location operations

## Documentation

- [Documentation home](https://ticket-tool.app/docs): setup guides, core concepts, and reference
- [Quick start](https://ticket-tool.app/docs/getting-started/quick-start): get running in under 5 minutes
- [Support flows](https://ticket-tool.app/docs/concepts/support-flows): build guided ticket workflows
- [Commands](https://ticket-tool.app/docs/commands): full slash-command reference
- [Knowledge base](https://ticket-tool.app/docs/concepts/knowledgebase): internal Discord KB and the public web portal
- [Organizations](https://ticket-tool.app/docs/organizations): manage multiple servers, teams and roles
- [Billing and plans](https://ticket-tool.app/docs/billing): plans, AI token packs and redeem codes
- [Affiliate program](https://ticket-tool.app/docs/affiliates): referral rates, recurring commission, and cash payouts
- [API reference](https://ticket-tool.app/docs/api): REST API for integrations (Pro and organization plans)
- [Set up with an AI agent](https://ticket-tool.app/docs/guides/ai-agent-setup): point an AI coding agent at the API to build categories, panels, flows and knowledge base articles

## Setting Up With An AI Agent

The REST API is fully described by a public OpenAPI 3.1 document at
https://api.ticket-tool.app/v1/openapi.json, which needs no authentication to read.

An AI coding agent (Claude Code, Codex, Cursor, or any tool-calling assistant)
can read that spec and then create ticket categories, deploy panels, author
support flows including their nodes, write knowledge base articles, add
staff-only workflow buttons and register webhooks, all from a plain-English
description of the desired setup.

This needs an API token, which is available on the Pro plan and higher. Tier
limits and permission checks are enforced identically to the dashboard, so an
agent cannot exceed the server's plan or reach another server's data.

Guide: https://ticket-tool.app/docs/guides/ai-agent-setup

## Technical Details

- **Platform**: Discord Bot + Next.js Web Dashboard
- **Technology**: TypeScript, React, PostgreSQL, Redis
- **Hosting**: Cloud-hosted with high availability (live status at https://ticket-tool.app/status)
- **Security**: Encryption in transit and at rest, role-based access control, audit logging, and regular backups
- **Integrations**: Webhooks, REST API, real-time updates

## Links

- [Website](https://ticket-tool.app)
- [Pricing](https://ticket-tool.app/pricing)
- [Dashboard](https://dash.ticket-tool.app)
- [Discord community](https://ticket-tool.app/discord)

## Support

- Community support via Discord server
- Priority support for paid subscribers
- API support for Pro and organization plan subscribers

## Last Updated

2026-07-25