Bring your setup with you
Rebuild your panels and categories without rebuilding your whole support process. Start small, then move over when you are ready.
Turn your Discord into a real support desk.
Answer members faster with tickets, a visual flow builder, and AI. Set up in minutes, free to start.
T
+open-a-ticket
Ticket ToolAppToday at 14:02
🛠️General Support💳Billing🐛Report a Bug
Ticket ToolAppToday at 14:03
Sarah (Staff) is typing…
Trusted by growing Discord communities
20.5k
Active servers
264k
Tickets handled
3k
Automation flows
119k
Transcripts saved
Up and running fast
Your first ticket in minutes
Three steps to a working support desk. One command, or the dashboard.
1
Add the bot
One click adds Ticket Tool to your server. Nothing to host or configure first.
Authorize Ticket Tool
Manage ChannelsSend MessagesView Channels
2
Run /setup
Use the /setup wizard or the web dashboard to build your first panel and choose who answers.
/setup
Panel published to #open-a-ticket
3
Members open tickets
Members click a button in Discord. You reply from Discord or the dashboard.
SupportBillingBug
Members click. A private ticket opens.
Support automation
Build your support desk on a visual canvas
Drag nodes, branch on what members answer, and let tickets route and reply on their own. No code. The flow builder is on every plan; AI and webhook nodes are on Pro.
- Interactive
- Actions
- Logic & branching
- Timing & events
- AI
- Integrations
New ticket
trigger
Ask category
branch on answer
Billing
Support
Assign team
+ collect invoice ID
AI reply
suggest KB article
Send welcome
+ set priority
● Live · auto-saved
Step through a ban appeal, purchase check, and AI triage on the flow builder.
Why switch
Keep what works. Fix what slows you down.
Move at your own pace and give your team better tools without changing how members ask for help.
Replace commands with flows
Turn manual hand-offs, checks, and follow-ups into a visual workflow your whole team can understand.
Add AI without losing control
Draft replies, reuse approved answers, and route tickets while staff stay in charge of what members receive.
Features
AI features
AI that answers, routes, and reuses what works
Draft replies tuned to your knowledge base, route tickets by topic and sentiment, and reuse your team's approved answers, with AI features that work from your own content.
M
I was charged twice this month and I'm really not happy about it.
AI draft reply
Sorry for the trouble, and thanks for flagging this. I can see two charges on your account this month, so I've passed the duplicate to our billing team to confirm the refund. Anything else I can help with?
Insert reply↻ Regenerate
Summary Duplicate charge, refund requestedSentiment Frustrated
Analytics
See exactly how support is going
See volume and response times on every plan, with deeper reports like CSAT and busiest hours in advanced analytics.
- Live dashboard with ticket & reply metrics
- Satisfaction ratings on Community and Pro, CSAT reports on Pro
- Spot trends at a glance
Open tickets
24
▼ 12% vs last wk
Avg first reply
6m
▲ 31% faster
CSAT
94%
▲ 3 pts
Tickets this week● opened ◦ resolved
Try it on your own server
Free plan, no credit card. Add the bot and run /setup.
Pricing
Start free, upgrade per server
Free
Free forever$0
- No ticket cap, ever
- Drag-and-drop flow builder, 5 flows live at once
- Transcripts, analytics and replies from the dashboard
Community
Per server$5/mo
- Keep transcripts and analytics for 12 months
- No limits on panels, flows, categories or articles
- A public help site your members can search, plus Ask AI
$12/mo
- AI answers new tickets on its own, learning from past fixes
- SLA tracking and CSAT scores for your team
- History kept forever, your own help site domain, no branding
Prices shown in
Compare every planRun a game server? Connect Minecraft, FiveM, Garry's Mod, Rust or CS2 to pull player info, ban history and more into your tickets on paid plans.
Game server toolsReady to run support like a real team?
Add the bot, run setup, and you're handling tickets in minutes.
Free plan · no credit card