Support your Discord, without the chaos.
Set up a clean ticket system in a couple of minutes. Simple enough for a small server, ready for a hundred thousand members when you get there.
Trusted by growing Discord communities
Your first ticket in two minutes
Three steps. No complicated setup or commands to memorize.
One click adds Ticket Tool to your server. Nothing to host or configure first.
Run /setup
Use the /setup wizard or the web dashboard to build your first panel and choose who answers.
Members open tickets
Members click a button in Discord. You reply from Discord or the dashboard.
Features
Design support flows, not spaghetti
Drag nodes onto a canvas, branch on what people answer, and route each ticket to the right team.
- Branch on form answers, roles, or category
- Auto-assign staff, set SLA timers, send replies
- Run applications with review and role-on-approval
- Dozens of node types, from messages to AI and webhooks
AI that answers, routes, and reuses what works
Deflect the questions you answer a hundred times, draft replies tuned to your knowledge base, route each ticket by topic and sentiment, and reuse your team's approved answers on every ticket.
Sorry for the trouble, and thanks for flagging this. I can see two charges on your account this month, so I've refunded the duplicate and it should land in 3 to 5 days. Anything else I can help with?
See exactly how support is going
See volume, response times, CSAT and busiest hours, so you know when to staff up and what to fix.
- Live dashboard with ticket & reply metrics
- Satisfaction surveys & CSAT tracking (Pro)
- Spot trends and busiest hours at a glance
All the tools, in one bot
Simple for basic ticketing, powerful when you need it.
AI Assist
AI drafts one-click replies in every ticket, summarizes the conversation, and reads sentiment for your staff, plus AI nodes to automate routing and answers in your flows.
Reply from the Dashboard
Read and reply to tickets right from the web dashboard, in real time, without jumping back into Discord.
Notifications
Web push, email, and SMS (Pro) alerts so your team and your members never miss a new ticket, reply, or update.
Knowledge Base
Let the bot suggest the right help article automatically to answer common questions before a ticket is opened, plus a public portal members can search.
Analytics & Insights
Track ticket volume, response times, and team performance with detailed analytics.
Automation Rules
Automate ticket management with auto-close, reminders, and custom triggers.
Ready to clean up your support?
Free for the basics. Add the bot, run setup, and you're handling tickets in minutes.