Turn your Discord into a real support desk.
Answer members faster with tickets, a visual flow builder, and AI. Set up in minutes, and ready for a hundred thousand members when you get there.
Trusted by growing Discord communities
Turn Discord into a professional help desk
Tickets, panels, transcripts, and analytics your members and staff can actually rely on.
Automate the busy work
Route, reply, assign, and follow up on autopilot, so your team spends time on the questions that matter.
Set it up without code
Build support flows on a visual canvas. Drag nodes, branch on answers, and go live in minutes.
Your first ticket in two minutes
Three steps to a working support desk. No complicated setup or commands to memorize.
One click adds Ticket Tool to your server. Nothing to host or configure first.
Run /setup
Use the /setup wizard or the web dashboard to build your first panel and choose who answers.
Members open tickets
Members click a button in Discord. You reply from Discord or the dashboard.
Let an AI agent build your support desk
Our API is described by a public spec, so Claude, ChatGPT or Cursor can read it and set your server up from a plain-English description.
- Reads our OpenAPI spec, so it knows every endpoint
- Builds categories, panels, flows and articles
- No token needed just to see what it can do
Read these two files:
- https://ticket-tool.app/llms-full.txt (the product and its plans)
- https://api.ticket-tool.app/v1/openapi.json (its REST API)
Ticket Tool runs support ticketing inside Discord. Using only those
files, tell me what it does and what you, as an agent with API access,
could set up for me: ticket categories and their pre-ticket questions,
panels, support flows and staff-only buttons, canned replies, the
knowledge base, automation rules, feedback ratings and webhooks.
Note which plan each feature needs, then ask what my server is for.Fetch(llms-full.txt)20.8 KB
Fetch(openapi.json)37 paths
Thinking
Build your support desk on a visual canvas
Drag nodes, branch on what members answer, and let tickets route, reply, and resolve themselves. No code, on every plan.
- Interactive
- Actions
- Logic & branching
- Timing & events
- AI
- Integrations
Step through a ban appeal, purchase check, and AI triage on the flow builder.
Features
AI that answers, routes, and reuses what works
Deflect the questions you answer a hundred times, draft replies tuned to your knowledge base, route each ticket by topic and sentiment, and reuse your team's approved answers on every ticket.
Sorry for the trouble, and thanks for flagging this. I can see two charges on your account this month, so I've refunded the duplicate and it should land in 3 to 5 days. Anything else I can help with?
See exactly how support is going
See volume, response times, CSAT and busiest hours, so you know when to staff up and what to fix.
- Live dashboard with ticket & reply metrics
- Satisfaction surveys & CSAT tracking (Pro)
- Spot trends and busiest hours at a glance
Answer questions before they become tickets
The bot surfaces the right help article the moment someone asks, so repetitive questions resolve themselves.
- Suggests matching articles right inside the ticket
- Public, searchable portal members can browse (Community and up)
- Custom domain & branding on Pro
Everything a support team needs, in one bot
Simple for basic ticketing, powerful when you need it.
AI Assist
AI drafts one-click replies in every ticket, summarizes the conversation, and reads sentiment for your staff, plus AI nodes to automate routing and answers in your flows.
Reply from the Dashboard
Read and reply to tickets right from the web dashboard, in real time, without jumping back into Discord.
Notifications
Web push, email, and SMS (Pro) alerts so your team and your members never miss a new ticket, reply, or update.
Knowledge Base
Let the bot suggest the right help article automatically to answer common questions before a ticket is opened, plus a public portal members can search.
Analytics & Insights
Track ticket volume, response times, and team performance with detailed analytics.
Automation Rules
Automate ticket management with auto-close, reminders, and custom triggers.
Ready to run support like a real team?
Free for the basics. Add the bot, run setup, and you're handling tickets in minutes.