How can we help?
Guides, references and answers for setting up and running Ticket Tool.
Ask Ticket Tool
BetaGet a practical answer from the Ticket Tool docs, with links to the relevant guides.
Get started
Invite the bot, run /setup and open your first ticket in about five minutes.
Recipes
Recipes that each set up one thing end to end: applications, appeals, FAQ deflection, AI replies and more.
Configure
Categories, panels, permissions, messages and the server-wide settings.
Handle tickets
Work tickets day to day: the dashboard, replies, transcripts, notifications and ratings.
Automate & AI
Rules, support flows, a knowledge base and AI that answer or route tickets before staff step in.
Integrations
Outside apps, player lookups and game server plugins, plus transcripts copied to your own storage.
Plans & billing
How a server's plan is picked, paying through Stripe, AI top-ups and what each plan includes.
Organizations
Run several servers under one plan, with a shared team, roles and, on Enterprise, single sign-on.
Your account
Your own Ticket Tool account: privacy, two-factor and affiliate payouts, plus a page for members asked to link Steam.
Reference
Every slash command, the variables you can use in messages, and ticket rate limits.
Developers
API tokens, endpoints, webhooks and the protocol game server plugins speak.
Common questions
Straight answers on setup, transcripts, the free plan and the web dashboard.
Popular articles
1How to set up your first ticket panel2Giving staff access to tickets3Customizing ticket categories & colors4Exporting and searching transcripts5Why isn't the bot creating tickets?New here? Follow the path
1Invite the bot2Run /setup and pick a template3Test a ticket4Choose what to configure nextStill stuck? We're around.
Join the support server and a human will help you sort it out.