Everything you need to run support
One bot for your whole support workflow. Simple enough for a brand-new server, deep enough for the biggest communities.
The work these tools take off your plate
Each one is simple by default and as deep as you want it to be.
Design support flows, not spaghetti
Drag nodes onto a canvas, branch on what people answer, and route each ticket to the right team.
- Branch on form answers, roles, or category
- Auto-assign staff, set SLA timers, send replies
- Run applications with review and role-on-approval
- Dozens of node types, from messages to AI and webhooks
Ask the right questions up front
Build a panel for every category and collect what your team needs before anyone replies.
- Unlimited panels on paid plans, each with its own form
- Text, dropdowns & priority fields
- Per-category colors, naming & permissions
Never lose a conversation again
Every ticket is saved as a clean, searchable transcript. Review for quality, settle disputes, or export in a click.
- Search past tickets by member name or ticket number
- Download as HTML or hand off to teammates
- Stored securely with access controls
See exactly how support is going
See volume, response times, CSAT and busiest hours, so you know when to staff up and what to fix.
- Live dashboard with ticket & reply metrics
- Satisfaction surveys & CSAT tracking (Pro)
- Spot trends and busiest hours at a glance
Answer questions before they become tickets
The bot surfaces the right help article the moment someone asks, so repetitive questions resolve themselves.
- Suggests matching articles right inside the ticket
- Public, searchable portal members can browse (Community and up)
- Custom domain & branding on Pro
AI that answers, routes, and reuses what works
Deflect the questions you answer a hundred times, draft replies tuned to your knowledge base, route each ticket by topic and sentiment, and reuse your team's approved answers on every ticket.
Sorry for the trouble, and thanks for flagging this. I can see two charges on your account this month, so I've refunded the duplicate and it should land in 3 to 5 days. Anything else I can help with?
All the main features, in one bot
Simple for basic ticketing, powerful when you need it.
Ticket Categories
Organize tickets into categories with custom settings, permissions, and workflows for each type.
Custom Panels
Create beautiful ticket panels with buttons, dropdowns, and custom embeds that match your server's style.
Support Flows
Build interactive ticket flows with questions, branching logic, and automated responses.
Transcripts
Automatically save ticket conversations as HTML transcripts for record-keeping and review.
Role Permissions
Control who can view, claim, and manage tickets with granular role-based permissions.
Private Tickets
Lock a sensitive ticket down to the member and assigned staff with one command, hiding it from the rest of your team.
Analytics & Insights
Track ticket volume, response times, and team performance with detailed analytics.
Automation Rules
Automate ticket management with auto-close, reminders, and custom triggers.
Knowledge Base
Let the bot suggest the right help article automatically to answer common questions before a ticket is opened, plus a public portal members can search.
Localization
Translate ticket messages, buttons and prompts into your community's language, with custom text overrides for any string.
SLA Tracking
Monitor first response time and resolution time to ensure your team meets support targets.
CSAT Surveys
Collect customer satisfaction feedback after tickets are closed to measure support quality.
Anonymous Replies
Reply under a shared brand identity instead of individual staff names, so your team speaks with one voice.
Webhook Integrations
Connect to external services with webhooks, custom payloads, and integrations like Zapier.
AI Assist
AI drafts one-click replies in every ticket, summarizes the conversation, and reads sentiment for your staff, plus AI nodes to automate routing and answers in your flows.
Reply from the Dashboard
Read and reply to tickets right from the web dashboard, in real time, without jumping back into Discord.
Notifications
Web push, email, and SMS (Pro) alerts so your team and your members never miss a new ticket, reply, or update.
REST API
Build custom integrations and tooling with a full REST API for tickets and events.
Running more than one server?
Ticket Tool Teams brings every server into one place, so one staff team can support them all.
Ready to try it on your server?
Add the bot, run setup, and you're handling tickets in minutes.