Terms of Service

1. Acceptance of Terms

By using Ticket Tool ("the Service"), operated by JTF LABS PTY LTD (ABN 93 693 353 347), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

These terms apply to all users of the Service, including server administrators, moderators, and end users who interact with tickets.

2. Description of Service

Ticket Tool is a Discord bot and web dashboard that enables Discord server administrators to create and manage support ticket systems. Features include ticket categories, panels, flows, transcripts, and various customization options.

Important: Ticket Tool is not affiliated with, endorsed by, or in any way officially connected with Discord Inc. or any of its subsidiaries or affiliates. Discord is a trademark of Discord Inc.

3. Eligibility

You must be at least 13 years old (or the minimum age required by Discord in your jurisdiction) to use this Service. By using the Service, you represent and warrant that you meet this requirement.

You must have a valid Discord account in good standing to use Ticket Tool.

4. User Responsibilities

You agree to:

• Use the Service in compliance with Discord's Terms of Service and Community Guidelines
• Not use the Service for any illegal or unauthorized purpose
• Not attempt to exploit, hack, or disrupt the Service
• Not use the Service to harass, abuse, or harm others
• Not use the Service to collect or store personal data without proper consent
• Maintain the security of your Discord account and dashboard access
• Be responsible for all content and activities in tickets on your server

5. Prohibited Uses

You may not use Ticket Tool to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Distribute malware, spam, or malicious content
• Engage in phishing or fraudulent activities
• Collect user data for unauthorized purposes
• Circumvent any access restrictions or security measures
• Resell or redistribute the Service without authorization

6. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

• Scheduled or emergency maintenance
• Updates and improvements
• Technical issues beyond our control
• Discord API limitations or outages

7. Intellectual Property

Ticket Tool and its original content, features, and functionality are owned by us and are protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any content you create using the Service, including ticket configurations and custom messages.

8. Termination

We reserve the right to suspend or terminate your access to the Service at any time, without prior notice, for conduct that we believe:

• Violates these Terms of Service
• Is harmful to other users or the Service
• Violates Discord's Terms of Service

You may stop using the Service at any time by removing the bot from your server.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

11. Region-Specific Consumer Rights

Depending on your location, you may have additional consumer rights that cannot be excluded or limited by these Terms. Click on your region below for more information:

Note: The disclaimers and limitations in Sections 9 and 10 of these Terms apply only to the maximum extent permitted by applicable law in your jurisdiction.

12. Indemnification

You agree to indemnify and hold harmless Ticket Tool and its operators from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.

13. Subscription & Billing

Ticket Tool offers per-server tiers (Free, Community, and Pro) and organization plans (Team and Enterprise). The Free tier provides basic features. Paid plans add more features and higher usage limits for a monthly or annual fee.

• Subscriptions are billed automatically and renew unless cancelled.
• You can cancel your subscription at any time; access remains until the end of the billing period.
• We offer a 14-day satisfaction guarantee on your first paid subscription. Contact support for a refund within 14 days of your initial purchase, provided the service has not been substantially used.
• Renewals, and payments made after the 14-day window, are non-refundable, but you may cancel at any time to prevent future charges.
• All prices exclude applicable taxes unless stated otherwise.

14. Refunds & Cancellations

14.1 Cancellation

You may cancel your subscription at any time through your dashboard or by contacting ppa.loot-tekcit@troppus. Cancellation takes effect at the end of your current billing period, and you will retain access to your paid features until then.

14.2 Refund Policy

We want you to be happy with Ticket Tool. New customers get a 14-day satisfaction guarantee on their first paid subscription. If it isn't the right fit, you can request a full refund within 14 days of your initial purchase by emailing ppa.loot-tekcit@troppus with your account details.

Refunds are granted at our discretion, and require that:

• the request is made within 14 days of your first subscription payment;
• the service has not been substantially used, and its included allowances have not been largely consumed (for example, using up your monthly AI token allotment and then cancelling); and
• the refund process is not being abused, including repeated subscribe-and-refund cycles.

After the 14-day window, and for all subscription renewals, payments are non-refundable. You may cancel at any time to prevent future charges, and you keep access until the end of your current billing period.

14.3 Termination by Us

If we terminate your account for violation of these Terms, you are not entitled to a refund for the remaining subscription period.

14.4 Refund Processing

Approved refunds will be processed within 5-10 business days and returned to your original payment method via Stripe.

15. Data Protection & User Rights

We are committed to protecting your personal data and complying with applicable data protection laws, including the Australian Privacy Act 1988, GDPR, and CCPA.

Your privacy rights are detailed in our Privacy Policy, including:

• Right to access your personal data
• Right to request correction or deletion
• Right to data portability
• Right to opt-out of certain data processing
• Right to lodge a complaint with a supervisory authority

To exercise your rights, contact ppa.loot-tekcit@ycavirp.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by:

• Updating the "Last updated" date at the top of this page
• Sending email notification for material changes (at least 30 days in advance)
• Posting announcements in our Discord support server

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law principles.

Any disputes arising from these Terms or your use of the Service shall be resolved through good faith negotiation. If negotiation fails, disputes will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

International Users: This does not affect your statutory rights under applicable consumer protection laws in your jurisdiction, including but not limited to GDPR (EU/UK) and CCPA (California).

Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Such provisions shall be deleted without affecting the remaining provisions herein.