AI that handles the first reply
Deflect the questions you answer a hundred times, route each ticket to the right team, and hand your staff a running head start. You stay in control of what runs on its own and what waits for a human.
Every AI feature below is part of the Pro plan.
Claim
CloseA real ticket: the member's form answers land in the embed, and AI answers before your team even opens it.
Instant first replies
The questions you answer a hundred times get a real answer the moment they're asked, day or night.
Nothing in the wrong queue
Every ticket is read and sent to the team that can actually help, sorted by topic and by tone.
Less busywork for staff
Drafts, summaries, and translations land ready to go, so your team writes less and solves more.
Reuses what already worked
Your team's approved answers are saved and pulled into future replies, so a good answer gets reused instead of rewritten.
See it where the work happens
AI shows up right inside the ticket and inside your flows, not off in a separate tool.
Let AI draft the reply and read the room
Inside every ticket, AI writes a reply your staff can send in one click, summarizes the thread, and flags the member's sentiment. Drop the same AI into your flows to route and answer automatically.
- One-click AI reply drafts, tuned to your knowledge base
- Auto summaries and sentiment on every ticket
- AI decision & answer nodes in the flow builder
- Available on the Pro plan
Sorry for the trouble, and thanks for flagging this. I can see two charges on your account this month, so I've refunded the duplicate and it should land in 3 to 5 days. Anything else I can help with?
Answer questions before they become tickets
The bot surfaces the right help article the moment someone asks, so repetitive questions resolve themselves.
- Suggests matching articles right inside the ticket
- Public, searchable portal members can browse (Community and up)
- Custom domain & branding on Pro
Resolve the common ones without a human
For the questions you have answered a hundred times, the bot can reply on its own and only pull a person in when it is genuinely stuck.
Knowledge base answers
The bot reads your knowledge base and answers the member's question directly. When it can't answer with confidence, it hands the ticket to your team instead of guessing.
Auto reply
Reads the whole conversation and posts a reply back to the member, so a waiting customer gets a real answer instead of silence.
Reply as an automation
The same reply power runs as an automation rule, not just inside a flow. Trigger it on a schedule, an event, or a condition you set.
Send every ticket to the right place
Drop AI nodes into your flow and let the conversation decide where a ticket goes, so nothing lands in the wrong queue.
Sorts each request into labels you define, then branches the flow down the matching path.
Reads how the member feels and routes on it, so an angry customer skips the queue.
Asks a yes or no question about the conversation and branches on the answer.
Reuse the answers that already worked
When a ticket is resolved, your team can save its answer. The bot pulls those saved, approved answers into future replies, and it never trains an AI model on your data.
When a ticket closes, its answer can be saved as a short, reusable entry, so a question you've already solved never starts from scratch again.
Add answers by hand, or review the ones captured from a ticket. Nothing is saved for reuse until a staffer approves it.
At reply time the bot pulls the closest saved answers into the conversation, so its replies stay grounded in what actually worked for you.
Saved answers are scoped to your server or organization, never shared across customers, and never used to train an AI model. Your answers stay yours.
“How do I move my subscription to a new server?”
Staff walked them through transferring the plan from the org billing page.
Members can move a subscription from the organization billing page under Servers → Transfer.
Yes. Head to your organization billing page, open Servers, and choose Transfer to move the plan across.
Give your team a running head start
Not everything should run on its own. These put a human in the loop and just make that human faster.
Suggested reply
Drafts a reply your staff can read, tweak, and send. The AI does the typing, your team keeps the final call.
Summarize
Turns a long back and forth into a few lines, so whoever picks up the ticket knows the story without scrolling.
Translate
Translate a member's message or your reply into another language, so your team can support people who don't share a language with them.
You decide what powers it
Pro comes with a monthly pool of AI tokens, so it works the moment you turn it on. Want your own provider or more headroom? Plug in your own key. Either way, you control how each node behaves.
Every Pro plan comes with a monthly pool of AI tokens, so it works the moment you switch it on. No key setup, no extra bill to wire up.
Want your own provider or more headroom? Plug in your own key and it runs through your account instead, metered with a live meter in the dashboard.
Pick the provider and model, and tune the prompt behind each AI node, so replies sound like your team and stay on topic.
Reply in a warm, concise tone. Always thank the member and keep answers under three sentences.
AI questions, answered
What the AI does, where your data goes, and how much it costs.
Put AI on your first reply
Add the bot, turn on the AI nodes you want, and let it handle the questions your team is tired of answering.