Compare
A Ticket King alternative
Ticket King is run from its web dashboard and gives you a lot on its free plan. Below is how the two compare, including the cases where Ticket King wins.
At a glance
Ticket Tool App vs Ticket King
- Free:
- Partly free:
- Paid plan:
- Not offered:
| Ticket Tool App | Ticket King | |
|---|---|---|
| Paid plans from | $5/mo | $5.99/30 days |
| Free ticket panels | 3 | 10 |
| Ticket claiming | Free:Every plan | Free:Every plan |
| Auto-close inactive tickets | Free:Every plan | Paid plan:Premium |
| Automatic transcripts | Free:Every plan | Free:Kept forever |
| Analytics | Free:30 days on Free | Paid plan:Premium |
| Ratings after close | Partly free:/rate free, prompts paid | Paid plan:Premium |
| Reply from the dashboard | Free:Every plan | Paid plan:Premium |
| Thread tickets | Not offered:Channels with staff threads | Free:Every plan |
| Built-in languages | Free:10 starter packs | Free:40 |
| AI features | Partly free:Trial on Free, full on Pro | Not offered:Not documented |
| Public REST API | Paid plan:Pro | Not offered:Not documented |
In short
Which one to pick
Pick Ticket King if
- You need more free panels. Ticket King's free plan allows up to 10.
- You want the bot in one of 40 built-in languages, free on every server.
- You want thread tickets, an applications system, or transcripts kept indefinitely without paying.
Pick Ticket Tool App if
- You want auto-close for inactive tickets and ticket analytics without paying. Both are Premium on Ticket King.
- You want to design ticket intake on a visual flow builder with branching and routing.
- You want AI reply drafts. Pro adds automatic AI answers and a REST API.
In detail
Plan by plan
What each bot offers, and on which plan.
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| Feature | Ticket Tool App | Ticket King |
|---|---|---|
| Paid plans | Free, Community $5/mo, Pro $12/mo per server | One Premium plan: $5.99 per server every 30 days ($6.99 for servers over 1,000,000 members; US prices, may vary by region), no annual plan |
| Ticket panels on the free plan | 3 on Free, unlimited on paid plans | Up to 10 on Free, unlimited on Premium |
| Ticket claiming | Every plan | Every plan, with four claim modes |
| Auto-close inactive tickets | Every plan, through per-category auto-actions (5 per category on Free) | Premium only, one server-wide period; closing a ticket when its opener leaves is free |
| Transcripts | HTML transcripts on every plan, kept in the dashboard viewer for 30 days on Free, 12 months on Community and forever on Pro, and posted as a file to your transcript channel | HTML transcripts on every plan, kept indefinitely; 1,000 messages on Free, 5,000 on Premium |
| Analytics | Every plan, with 30 days of history on Free; SLA and CSAT reporting on Pro | Statistics page on Premium |
| Opening flow | Visual flow builder on every plan, with 60 templates (some use paid-plan nodes) | Forms with up to 5 questions per option on Free, up to 100 as multi-step forms on Premium |
| Ratings after close | Staff can request a rating with /rate on every plan; automatic star or thumbs prompts on Community and Pro; CSAT reports on Pro | 1 to 5 star ratings, with an optional or required comment, on Premium |
| Reply from the dashboard | Read and reply to tickets from the dashboard, every plan | Ticket history free; live ticket view and closing on Premium (their homepage also mentions responding from the dashboard) |
| Knowledge base | In-Discord knowledge base on every plan (10 articles on Free); public web knowledge base on Community and Pro | Not in their documentation |
| Applications | Application flows on Community and Pro | Application system with a review queue on every plan |
| Thread-mode tickets | No. Tickets are channels, each with an optional private staff thread | Yes, on every plan |
| Languages | Ticket buttons and member-facing messages can be rewritten per server, with starter packs in 10 languages, on every plan. One language per server; AI translation on Pro | 40 built-in languages on every plan, one per server |
| AI features | AI reply drafts and summaries in the dashboard on every plan (a small trial on Free); Ask AI about your server on paid plans; automatic answers and Discord AI commands on Pro | Not in their documentation |
| Public API | REST API and webhook nodes on Pro | Not in their documentation |
| Own bot name and avatar | Pro: the bot's nickname, avatar, banner and bio in your server, plus your own name and avatar on staff replies. Enterprise: a white-labeled bot, set up with our team | Bot Personalizer on Premium: name, avatar, banner and bio per server |
Sources: Ticket King free plan limits, Premium feature list, Pricing details, Inactivity rules, Transcript retention, Languages. Last checked . If something here is out of date, tell us in the support server and we will fix it. Ticket Tool App is not affiliated with ticketking.xyz.
Switching
Switch without downtime
Keep both bots in your server while you switch, so members can always open a ticket.
- 1
Add it next to Ticket King
Invite Ticket Tool App while Ticket King keeps running. Members keep using the old panel until you post the new one.
- 2
Rebuild your setup
Recreate your categories, questions and support roles in the dashboard, or start from a flow template. There is no automatic import from Ticket King.
- 3
Swap the panel
Post the new panel where the old one was. Leave Ticket King in the server until its open tickets are closed, then remove it.
While both bots are installed, commands with the same name, such as /close, appear once for each bot. Discord shows which bot each one belongs to in the command picker.
FAQ
Common questions
Our Community plan costs a little less than Ticket King Premium each billing period, and Pro costs more. On the free plans, Ticket Tool App includes auto-close for inactive tickets and analytics, which are Premium on Ticket King, while Ticket King allows more free panels and keeps transcripts indefinitely.
No. There is no importer, so panels are rebuilt in the dashboard, often from a template. Both bots can run side by side while you switch.
Not out of the box. Ticket Tool App has starter packs in 10 languages and lets you rewrite ticket buttons and messages in any language yourself. Ticket King ships 40 built-in languages.
Try Ticket Tool App on your server
Free to start, and it runs alongside your current bot while you decide.