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A TicketsBot alternative

TicketsBot is cheap, open source and widely used. Below is what Ticket Tool App does differently, and when TicketsBot is the better choice.

At a glance

Ticket Tool App vs TicketsBot

  • Free:
  • Partly free:
  • Paid plan:
  • Not offered:
 Ticket Tool AppTicketsBot
Paid plans from$5/mo$2.99/mo
Free ticket panels33
Ticket claimingFree:Every planFree:Every plan
Auto-close inactive ticketsFree:Every planPaid plan:Premium
Automatic transcriptsFree:Every planFree:Every plan
AnalyticsFree:30 days on FreePartly free:From the vote tier
Ratings after closePartly free:/rate free, prompts paidFree:Every plan
Reply from the dashboardFree:Every planPaid plan:Premium
Thread ticketsNot offered:Channels with staff threadsFree:Every plan
Built-in languagesFree:10 starter packsFree:30+
AI featuresPartly free:Trial on Free, full on ProNot offered:Not documented
Public REST APIPaid plan:ProNot offered:Not documented
In short

Which one to pick

Pick TicketsBot if

  • Price matters most. TicketsBot Premium is $2.99 per server a month, less than our paid plans.
  • You want open source code or thread-mode tickets.
  • Your members want the bot in their own language out of the box. TicketsBot ships over 30 built-in languages.

Pick Ticket Tool App if

  • You want auto-close for inactive tickets without paying. It is Premium on TicketsBot.
  • You want a visual flow builder to ask questions, branch and route tickets before a channel opens.
  • You want AI to draft replies and summarize tickets, or answer common questions on its own on Pro.
In detail

Plan by plan

What each bot offers, and on which plan.

Show the full comparison (15 rows)
FeatureTicket Tool AppTicketsBot
Paid plansFree, Community $5/mo, Pro $12/mo per serverPremium $2.99 per server a month with multi-server discounts; White-label $6.99 a month; a free tier unlocked by voting
Ticket panels on the free plan3 on Free, unlimited on paid plans3 on Free, unlimited on Premium
Ticket claimingEvery planEvery plan
Auto-close inactive ticketsEvery plan, through per-category auto-actions (5 per category on Free)Inactivity auto-close is Premium only; closing when the opener leaves, and close requests that close after a set delay, are free
TranscriptsHTML transcripts on every plan, kept in the dashboard viewer for 30 days on Free, 12 months on Community and forever on Pro, and posted as a file to your transcript channelAutomatic archives on every plan, viewed on their dashboard
AnalyticsEvery plan, with 30 days of history on Free; SLA and CSAT reporting on ProStatistics from the vote tier; the analytics dashboard is Premium
Opening flowVisual flow builder on every plan, with 60 templates (some use paid-plan nodes)Forms on every plan
Ratings after closeStaff can request a rating with /rate on every plan; automatic star or thumbs prompts on Community and Pro; CSAT reports on ProStar ratings on every plan; exit surveys on Premium
Reply from the dashboardRead and reply to tickets from the dashboard, every planPremium only
Knowledge baseIn-Discord knowledge base on every plan (10 articles on Free); public web knowledge base on Community and ProPublic web knowledge base on every plan (5 articles on Free, unlimited on Premium); suggestions when a ticket opens and KB branding on Premium
Thread-mode ticketsNo. Tickets are channels, each with an optional private staff threadYes (no claiming in thread mode)
LanguagesTicket buttons and member-facing messages can be rewritten per server, with starter packs in 10 languages, on every plan. One language per server; AI translation on ProOver 30 built-in languages, set with /language or the dashboard; individual messages can't be customized
AI featuresAI reply drafts and summaries in the dashboard on every plan (a small trial on Free); Ask AI about your server on paid plans; automatic answers and Discord AI commands on ProNot in their documentation
Own bot name and avatarPro: the bot's nickname, avatar, banner and bio in your server, plus your own name and avatar on staff replies. Enterprise: a white-labeled bot, set up with our teamWhite-label plan, $6.99 a month
Open sourceNoYes, MIT licensed

Sources: TicketsBot premium plans, TicketsBot features, TicketsBot thread mode, TicketsBot translations, TicketsBot source code. Last checked . If something here is out of date, tell us in the support server and we will fix it. Ticket Tool App is not affiliated with tickets.bot.

Switching

Switch without downtime

Keep both bots in your server while you switch, so members can always open a ticket.

  1. 1

    Add it next to TicketsBot

    Invite Ticket Tool App while TicketsBot keeps running. Members keep using the old panel until you post the new one.

  2. 2

    Rebuild your setup

    Recreate your categories, questions and support roles in the dashboard, or start from a flow template. There is no automatic import from TicketsBot.

  3. 3

    Swap the panel

    Post the new panel where the old one was. Leave TicketsBot in the server until its open tickets are closed, then remove it.

While both bots are installed, commands with the same name, such as /close, appear once for each bot. Discord shows which bot each one belongs to in the command picker.

FAQ

Common questions

Not on paid plans. TicketsBot Premium is $2.99 per server a month, which is less than our Community and Pro plans. Ticket Tool App includes more on its free plan, such as auto-close for inactive tickets and the visual flow builder, so for some servers the free plan is enough.
No. There is no importer, so panels are rebuilt in the dashboard, often from a template. Both bots can run side by side while you switch.
No. Ticket Tool App tickets are channels, and each can have a private staff thread for internal notes. If thread-mode tickets are a must, TicketsBot supports them.

Try Ticket Tool App on your server

Free to start, and it runs alongside your current bot while you decide.

Add to DiscordSee pricing