A tickettool.xyz alternative, with a similar name
Ticket Tool App (ticket-tool.app) and Ticket Tool (tickettool.xyz) are different bots made by different teams. This page covers what each one does, and when theirs is the one to pick.
Ticket Tool App vs tickettool.xyz
- Free:
- Partly free:
- Paid plan:
- Not offered:
| Ticket Tool App | tickettool.xyz | |
|---|---|---|
| Paid plans from | $5/mo | $8/mo |
| Free ticket panels | 3 | No stated limit |
| Ticket claiming | Free:Every plan | Paid plan:Premium |
| Auto-close inactive tickets | Free:Every plan | Paid plan:Premium |
| Automatic transcripts | Free:Every plan | Paid plan:Premium |
| Analytics | Free:30 days on Free | Partly free:7 days free |
| Ratings after close | Partly free:/rate free, prompts paid | Not offered:Not documented |
| Reply from the dashboard | Free:Every plan | Not offered:Not documented |
| Thread tickets | Not offered:Channels with staff threads | Paid plan:Premium |
| Built-in languages | Free:10 starter packs | Not offered:Not documented |
| AI features | Partly free:Trial on Free, full on Pro | Not offered:Not documented |
| Public REST API | Paid plan:Pro | Not offered:Not documented |
Which one to pick
Pick tickettool.xyz if
- You want the most established option. tickettool.xyz has been around since 2019 and reports millions of servers.
- You need thread-style tickets or the Bloxlink (Roblox) integration. Both are part of their Premium.
- You want transcripts saved to your own Google Drive (the server owner connects it), which tickettool.xyz supports.
Pick Ticket Tool App if
- You want claiming, auto-close and automatic transcripts without paying. On tickettool.xyz those are Premium.
- You want to design how tickets open on a visual flow builder, with questions, branching and routing.
- You want to answer tickets from a web dashboard. Ratings prompts, AI reply drafts and Pro's AI auto-answers are there too.
Plan by plan
What each bot offers, and on which plan.
Show the full comparison (14 rows)Hide the full comparison
| Feature | Ticket Tool App | tickettool.xyz |
|---|---|---|
| Paid plans | Free, Community $5/mo, Pro $12/mo per server | One Premium plan: $8 a month or $66 a year per server |
| Ticket panels on the free plan | 3 on Free, unlimited on paid plans | No panel limit in their documentation |
| Private staff thread per ticket | Every plan | Premium only |
| Ticket claiming | Every plan | Premium only |
| Auto-close inactive tickets | Every plan, through per-category auto-actions (5 per category on Free) | Premium only |
| Transcripts | HTML transcripts on every plan, kept in the dashboard viewer for 30 days on Free, 12 months on Community and forever on Pro, and posted as a file to your transcript channel | HTML file posted to Discord and viewable through a link on their site; automatic saving is Premium. They keep no copy (transcripts live in Discord or, optionally, your Google Drive). Capped at 1,000 messages |
| Statistics | Every plan, with 30 days of history on Free; SLA and CSAT reporting on Pro | 7 days of statistics free, longer on Premium |
| Opening flow | Visual flow builder on every plan, with 60 templates (some use paid-plan nodes) | Button or dropdown panels (up to 25 combined into a multi-panel), modal forms of up to 5 questions, and escalation between panels |
| Ratings after close | Staff can request a rating with /rate on every plan; automatic star or thumbs prompts on Community and Pro; CSAT reports on Pro | Not in their documentation |
| Thread-style tickets | No. Tickets are channels, each with an optional private staff thread | Yes, on Premium (no claiming, /add or /remove in thread mode) |
| Languages | Ticket buttons and member-facing messages can be rewritten per server, with starter packs in 10 languages, on every plan. One language per server; AI translation on Pro | No built-in translations in their documentation; ticket messages are editable (250-character limit on Free) |
| AI features | AI reply drafts and summaries in the dashboard on every plan (a small trial on Free); Ask AI about your server on paid plans; automatic answers and Discord AI commands on Pro | Not in their documentation |
| Public API | REST API and webhook nodes on Pro | Not in their documentation |
| Own bot name and avatar | Pro: the bot's nickname, avatar, banner and bio in your server, plus your own name and avatar on staff replies. Enterprise: a white-labeled bot, set up with our team | Per-server avatar, banner and bio on Premium (not a separate white-label bot) |
Sources: tickettool.xyz FAQ (pricing, transcripts), Claiming options, Automation options, Transcript options, Statistics, Thread-style tickets, Bot customization. Last checked . If something here is out of date, tell us in the support server and we will fix it. Ticket Tool App is not affiliated with tickettool.xyz.
Switch without downtime
Keep both bots in your server while you switch, so members can always open a ticket.
- 1
Add it next to tickettool.xyz
Invite Ticket Tool App while tickettool.xyz keeps running. Members keep using the old panel until you post the new one.
- 2
Rebuild your setup
Recreate your categories, questions and support roles in the dashboard, or start from a flow template. There is no automatic import from tickettool.xyz.
- 3
Swap the panel
Post the new panel where the old one was. Leave tickettool.xyz in the server until its open tickets are closed, then remove it.
While both bots are installed, commands with the same name, such as /close, appear once for each bot. Discord shows which bot each one belongs to in the command picker.
Common questions
Try Ticket Tool App on your server
Free to start, and it runs alongside your current bot while you decide.