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A Tickety alternative
Tickety does tickets plus giveaways, polls and verification, and its free plan goes a long way. Here's where the two differ, and when Tickety makes more sense.
At a glance
Ticket Tool App vs Tickety
- Free:
- Partly free:
- Paid plan:
- Not offered:
| Ticket Tool App | Tickety | |
|---|---|---|
| Paid plans from | $5/mo | €5.99/mo |
| Free ticket panels | 3 | 25 |
| Ticket claiming | Free:Every plan | Free:Every plan |
| Auto-close inactive tickets | Free:Every plan | Paid plan:Premium |
| Automatic transcripts | Free:Every plan | Free:Every plan |
| Analytics | Free:30 days on Free | Free:Every plan |
| Ratings after close | Partly free:/rate free, prompts paid | Free:Every plan |
| Reply from the dashboard | Free:Every plan | Paid plan:Premium |
| Thread tickets | Not offered:Channels with staff threads | Free:Every plan |
| Built-in languages | Free:10 starter packs | Free:16 |
| AI features | Partly free:Trial on Free, full on Pro | Paid plan:Credits or add-on |
| Public REST API | Paid plan:Pro | Not offered:Outgoing webhooks only |
In short
Which one to pick
Pick Tickety if
- You want one bot for tickets plus verification, giveaways, standalone polls and suggestions.
- You need many panels for free. Tickety's free plan allows up to 25 ticket panels.
- You want a fully white-labeled bot. Tickety sells one for €2.49 a month on top of Premium.
Pick Ticket Tool App if
- You want auto-close for inactive tickets without paying. It is Premium on Tickety.
- You want to design ticket intake on a visual flow builder with branching and routing.
- You want a monthly AI allowance built into your plan rather than an AI add-on on top of Premium.
In detail
Plan by plan
What each bot offers, and on which plan.
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| Feature | Ticket Tool App | Tickety |
|---|---|---|
| Paid plans | Free, Community $5/mo, Pro $12/mo per server | Premium €5.99 a month or €49.99 a year; Custom Bot and AI are separate add-ons |
| Ticket panels on the free plan | 3 on Free, unlimited on paid plans | Up to 25 on Free, unlimited on Premium |
| Ticket claiming | Every plan | Every plan |
| Auto-close inactive tickets | Every plan, through per-category auto-actions (5 per category on Free) | Premium only; closing a ticket when its opener leaves is free |
| Transcripts | HTML transcripts on every plan, kept in the dashboard viewer for 30 days on Free, 12 months on Community and forever on Pro, and posted as a file to your transcript channel | Web transcripts on every plan; saving images is Premium |
| Analytics | Every plan, with 30 days of history on Free; SLA and CSAT reporting on Pro | Analytics on every plan; the staff leaderboard shows 7 days on Free, full history on Premium |
| Opening flow | Visual flow builder on every plan, with 60 templates (some use paid-plan nodes) | Forms on every plan: 3 questions on Free, 5 on Premium |
| Ratings after close | Staff can request a rating with /rate on every plan; automatic star or thumbs prompts on Community and Pro; CSAT reports on Pro | Every plan |
| Reply from the dashboard | Read and reply to tickets from the dashboard, every plan | Read-only live view on every plan; replying is Premium |
| Thread-mode tickets | No. Tickets are channels, each with an optional private staff thread | Yes |
| Languages | Ticket buttons and member-facing messages can be rewritten per server, with starter packs in 10 languages, on every plan. One language per server; AI translation on Pro | 16 built-in languages, one per server |
| AI features | AI reply drafts and summaries in the dashboard on every plan (a small trial on Free); Ask AI about your server on paid plans; automatic answers and Discord AI commands on Pro | Pay-per-use AI credits on any plan, no Premium needed (FAQ answers, automatic priority, panel suggestions, ticket summaries); the AI add-on (€3.99 a month on top of Premium) adds wrong-channel, duplicate-question and resolution detection plus 5,000 credits a month |
| API and webhooks | REST API and webhook nodes on Pro | Outgoing HTTP event webhooks on every plan: 150 a day on Free, unlimited on Premium |
| Own bot name and avatar | Pro: the bot's nickname, avatar, banner and bio in your server, plus your own name and avatar on staff replies. Enterprise: a white-labeled bot, set up with our team | Custom Bot add-on on top of Premium, €2.49 a month |
| Other modules | Tickets, applications (Community and Pro), knowledge base and support automation | Applications, verification, giveaways, polls, suggestions, welcome messages and self roles |
Sources: Tickety premium plans, Tickety plan limits and add-ons. Last checked . If something here is out of date, tell us in the support server and we will fix it. Ticket Tool App is not affiliated with tickety.top.
Switching
Switch without downtime
Keep both bots in your server while you switch, so members can always open a ticket.
- 1
Add it next to Tickety
Invite Ticket Tool App while Tickety keeps running. Members keep using the old panel until you post the new one.
- 2
Rebuild your setup
Recreate your categories, questions and support roles in the dashboard, or start from a flow template. There is no automatic import from Tickety.
- 3
Move only your tickets
Post the new ticket panel and retire Tickety's once its open tickets are closed. Keep Tickety for giveaways, polls or verification if you use them.
While both bots are installed, commands with the same name, such as /close, appear once for each bot. Discord shows which bot each one belongs to in the command picker.
FAQ
Common questions
Paid monthly, our Community plan costs a little less than Tickety Premium and Pro costs more. Tickety's yearly plan works out to about €4.17 a month. Pro includes AI, which Tickety sells as credits and an add-on. Current prices are on our pricing page and tickety.top.
No. Ticket Tool App only does support: tickets, the knowledge base and support automation. You can keep another bot for giveaways and polls and use Ticket Tool App for tickets.
No. There is no importer, so panels are rebuilt in the dashboard, often from a template. Both bots can run side by side while you switch.
Try Ticket Tool App on your server
Free to start, and it runs alongside your current bot while you decide.