Ticket Panels

Panels are interactive messages that allow users to create tickets. They can display buttons or use reaction emojis for ticket creation.

What are Panels?

A panel is an embed message posted in a Discord channel. When users interact with it (button click or emoji reaction), the bot creates a new ticket channel or starts a support flow.

Panels can:

• Open tickets in specific categories
• Trigger support flows before creating tickets
• Display multiple options with buttons or reactions
• Be fully customized with embeds

Panel Types

Creating a Panel

Access the dashboard and navigate to Panels:

Panel Configuration

Basic Settings:

• Panel Name: Internal identifier (not shown to users)

Embed Customization:

• Title: Main heading of the panel
• Description: Instructions or information for users
• URL: Optional clickable title link
• Color: Hex color for embed border (#5865F2)
• Timestamp: Show current time
• Thumbnail URL: Small image in top-right corner
• Image URL: Large image below description
• Author Name/URL/Icon: Author section at top
• Footer Text/Icon: Footer at bottom
• Embed Fields: Up to 25 custom fields with name/value pairs

Panel Type:

• BUTTON: Discord button interactions
• REACTION: Emoji reaction interactions

Panel Items:

For each item, configure:

• Category or Flow: What happens when clicked
  • Select a category to directly open a ticket
  • Select a flow to run automation before ticket creation

For BUTTON panels:

• Button Label: Text on the button (max 80 characters)
• Emoji: Optional emoji before label
• Style: PRIMARY, SECONDARY, SUCCESS, or DANGER

For REACTION panels:

• Emoji: Required reaction emoji

Deploying a Panel

Creating a panel in the dashboard saves its configuration but does not post it to Discord. To make a panel live, deploy it from Discord:

1. Run the /setup-panel slash command in your server.
2. Select the panel you saved.
3. Choose the target text channel to post it in.

The bot posts the panel message to that channel. /setup-panel defaults to Administrator-only access.

Button Styles

Embed Anatomy

A panel embed can include all of these optional sections:

Panel Items

Each panel can have multiple items (buttons or reactions). Each item can either:

1. Open a Ticket - Directly create a ticket in a category
2. Start a Flow - Run a support flow, then optionally create a ticket

Flow Integration

Support flows can:

• Collect information before creating tickets
• Show buttons or select menus
• Run conditional logic
• Trigger webhooks or API calls
• Create tickets with pre-filled information

Editing Panels

Panels can be edited anytime from the dashboard. When you save changes, the message in Discord automatically updates.

Editable:

• Embed content (title, description, color, images)
• Button labels and styles
• Panel items (add, remove, reorder)
• Categories and flows
• Panel type (BUTTON vs REACTION) - switching type updates the deployed message on save

To move a deployed panel to another channel, run /setup-panel again and pick the new channel. The bot removes the old message and posts a fresh one in the new channel. There is no need to delete and recreate the panel.

Best Practices

Clear Instructions

Write helpful descriptions that tell users:

• What each option does
• What information to provide
• Expected response times
• Alternative support options (docs, FAQ)

Example:

Need help? Click a button below:
🎫 General Support - Questions and help
🐛 Bug Reports - Technical issues
💳 Billing - Payment questions

Strategic Placement

Place panels in accessible channels:

• Dedicated #support or #tickets channel
• High-traffic channels like #general (for smaller servers)
• Category-specific channels (#technical-support, #billing)

Appropriate Button Styles

Use colors that match the action:

• Blue (Primary) - General support, default options
• Gray (Secondary) - Less common options
• Green (Success) - Feedback, suggestions
• Red (Danger) - Urgent issues, reports

Emoji Choice

For button panels, emojis make buttons more recognizable:

• 🎫 Ticket/Support
• 🐛 Bug reports
• 💡 Suggestions
• 💳 Billing
• ⚠️ Urgent/Reports
• 📝 Applications

For reaction panels, use distinct, recognizable emojis.

Common Panel Setups

Simple Support Panel

Type: Button Items: 1 button Label: "Create Support Ticket" Style: Primary Category: Support

Multi-Category Panel

Type: Button Items:

• Support (Blue)
• Bug Reports (Red)
• Suggestions (Green)

Flow-Based Panel

Type: Button Items:

• "Report a User" → Moderation Flow → Mod Reports Category
• "Appeal a Ban" → Appeal Flow → Appeals Category

Troubleshooting

Panel not appearing

• Check bot has Send Messages and Embed Links permissions
• Verify channel is selected correctly
• Ensure bot is online

Buttons don't work

• Verify categories still exist
• Check bot has necessary permissions
• Ensure bot is online and responding

Panel looks wrong

• Verify embed markdown formatting
• Check image URLs are accessible
• Ensure color is valid hex format

Can't edit panel

• You must have dashboard access
• Panel must not be deleted
• Check browser console for errors

Related Pages