Pricing

Free for the basics. Fair as you grow.

Name: Ticket Tool
Brand: Ticket Tool
Availability: InStock
Author: Ticket Tool

Start free and stay free for as long as you like. Upgrade only when your community needs the power features.

Free

Per server · No credit card required

$0forever

Get Started Free

Unlimited tickets
Ticket Transcripts
Reply from the dashboard + notifications
5 support flows
10 KB articles
15 automation rules
30 days data retention
Basic support

Everything in Pro

Upgrade to Pro

The full toolkit on a single server: AI that drafts replies and triages tickets, AI flow nodes, API access and integrations, a custom knowledge base domain, and advanced analytics. All for $12/mo per server.

AI Assist
Draft replies from your knowledge base, summarize threads, read sentiment, and deflect FAQs inside every ticket.
Explore AI features →
Advanced flow nodes
Add AI, webhook, API, and integration nodes to your flows, plus a monthly AI token allowance.
See the flow builder →
API access & integrations
Read tickets and stats, trigger flows, call live external APIs, and connect Whop, Stripe, and the tools your team already uses.
Read the API docs →
Custom KB domain
Host your public knowledge base portal on your own custom domain and branding.
See the knowledge base →
Advanced analytics
Deep insight into ticket trends, team performance, CSAT, and SLA tracking.
See analytics →
Branding & anonymous replies
Remove our branding and reply under your brand instead of individual staff names.
How it works →

Compare

Every plan, side by side

Compare plans

Free

Community

Pro

Plans

Price

Free

$5/mo

$12/mo

Plan Type

Per Server

Usage & limits

Tickets per month

Unlimited

Support flows

Unlimited

KB articles

Unlimited

Automation rules

Unlimited

Webhook nodes

Unlimited

Data retention

30 days

12 months

Unlimited

Knowledge base

Public knowledge base

✓

Custom KB domain & CSS

✓

Automation & AI

API and AI flow nodes

✓

AI ticket Assist

✓

Monthly AI tokens

None

Integrations & API

Integrations, API access & SMS

✓

Operations & insights

Advanced analytics, CSAT & SLA

✓

Support response time

48-72h

24h

12h

Branding & teams

Your own ticket panel footer

✓

Remove branding & anonymous replies

✓

Multi-server dashboard

Custom bot token

Enterprise

Technical limits

Ticket categories

Unlimited

Ticket panels

Unlimited

Custom commands

Unlimited

For networks & agencies

Running more than one server?

Manage every server from one dashboard with a single bill. Organization plans provide a server tier to member servers, so teams do not need separate per-server checkout.

Team

$25/ mo

Provides Pro features to member servers
3 servers included (+$8/ea extra)
Unified multi-server dashboard
Up to 10 team members

Start a team →Learn more about Teams

Enterprise

Custom

Unlimited servers
Unlimited members
Custom bot (white-label)
Volume pricing & dedicated support

Contact sales

Pricing FAQ

Questions about plans

Yes. The Free plan includes core ticketing with limits on categories, panels, active flows, and knowledge base articles, a good fit for small communities getting started. Current limits are listed on the pricing page.

Need more than the basics? Community removes the hard limits, and Pro adds branding removal, advanced analytics, and API access.

Compare All Plans

The Free plan includes basic ticketing features with limits on categories, panels, and flows, great for small communities getting started.

The Community plan removes these limits and adds unlimited flows and knowledge base articles, a limited webhook-node allowance, the public web knowledge base, the Request Rating flow node, and priority support.

It fits growing communities that need more flexibility.

View Pricing Full Comparison

Yes. You can add Ticket Tool to multiple servers. The Free tier works on all servers at no cost.

For premium features, you have two options:

Per-server plans: Subscribe individually for each server (Community or Pro)
Organization plans: Manage multiple servers under one subscription with centralized billing and team management

With an active Organization plan, member servers receive the server tier that plan provides. Team supports metered extra servers; Enterprise offers custom volume pricing.

Per-Server Plans Organization Plans

If you cancel, your server automatically reverts to the Free tier at the end of your current billing period, so you keep premium features until then.

All your data (tickets, transcripts, settings) is preserved, premium features are simply disabled, and you can resubscribe any time to restore them.

New customers get a 14-day satisfaction guarantee on their first paid subscription. If it isn't the right fit, contact support within 14 days of your initial purchase for a full refund, as long as the service hasn't been substantially used.

After that window, and on renewals, subscriptions are non-refundable, but you can cancel anytime to stop future charges.

Yes, you can change plans any time from the dashboard.

Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period, and you keep premium features until then.

We accept all major credit and debit cards through Stripe, our secure payment processor. Card details are handled by Stripe, we never store them.

Enterprise customers can also request invoicing for annual payments.

Yes. Plans that include AI (Pro servers and organization plans) come with a monthly AI token allowance that resets on the 1st of each month. Tokens are spent when AI features run, such as AI support-flow nodes and the in-ticket Assist tools (draft replies, summaries, sentiment).

An organization plan shares one pool across all of its servers, while a standalone Pro server has its own allowance. Free and Community plans don't include AI.

Want to try it first? A small or test server (under 5 members) can self-assign a developer license and gets a one-time grant of free AI test tokens.

You can top up any time. Open the AI usage card on the Billing page, press Top up, and choose the amount. The price scales with the amount, so larger top-ups get a better per-token rate.

Purchased tokens never expire and are only spent after your monthly allowance runs out, so nothing is wasted. A top-up adds to the shared pool for an organization, or to that server's balance for a standalone Pro server.

You can also bring your own provider key for uncapped usage billed directly by the provider, or reach out for advanced pricing and alternate model options.

Yes. Any small or test server can self-assign a developer license and run the full Pro feature set for free, with no card required.

Who qualifies: a fresh test server, or any server with fewer than 5 members. The license applies to that one server.

How to enable it:open the server's Billing page in the dashboard and self-assign the developer license, it activates instantly with no approval step.

What you get: the complete Pro feature set on that server, plus a one-time grant of free AI test tokens so you can try the AI flow nodes and the in-ticket AI Assist (draft replies, summaries, sentiment).

The AI test tokens are a one-time grant rather than a monthly allowance, and the license is meant for development and evaluation. When you take the server live, or it grows past the member limit, move it onto a paid plan to keep the Pro features and a recurring AI token allowance.

We offer two types of subscriptions:

Server subscriptions (Community, Pro): subscribe individually for each Discord server. Each server gets its own tier and features; for example, Community gives that one server unlimited limits and basic premium features.
Organization plans (Team, Enterprise): manage multiple servers under one subscription. Every server automatically receives the server tier that plan provides. Team includes API access and a multi-server dashboard with metered extra-server pricing; Enterprise adds custom bot tokens (white-label), SSO, and a dedicated SLA.

Organization plans become more cost-effective as you add servers, with centralized billing, team management, and current extra-server pricing shown on the pricing page.

View Server Plans View Organization Plans

Pro includes everything in Community, plus:

Branding & Customization:Custom embed colors, footer and logo, a branded reply identity, removal of the "Powered by Ticket Tool" footer from your public knowledge base, and custom KB domains
Advanced Analytics, CSAT & SLA: Detailed analytics with custom date ranges and export, plus CSAT trends, staff attribution, and SLA tracking for first response and resolution targets
API and unlimited webhooks: No limits on webhook nodes, plus API Request nodes to fetch data from external APIs in your flows
AI & Automation: AI nodes for intelligent ticket routing and automated responses
Data Retention: Unlimited data retention for transcripts and analytics

Full Feature Comparison

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