API Reference
The Ticket Tool REST API lets you manage tickets, categories, panels, flows, the knowledge base, analytics, and webhooks from your own applications.
Premium feature
API access starts on the Pro server plan and is included on all organization plans (Team and Enterprise). Create tokens from your server's Developer section (dashboard sidebar), or from your organization settings.
Base URL
https://api.ticket-tool.app/v1
Every request is authenticated with a bearer token:
Authorization: Bearer tt_...
Two kinds of token
Guild token (Pro)
Works with one server. Call endpoints directly: GET /v1/tickets
returns that server's tickets.
Organization token (Team & Enterprise)
Works across your whole organization. Reach any member server at
/v1/org/servers/{guildId}/…, and read combined stats
under /v1/org.
Resources
Tickets
List, create, update, close, claim, reply, manage participants, transcripts.
Categories
Full CRUD over ticket categories.
Panels
Create, edit, and deploy ticket panels.
Flows
Manage support flows.
Knowledge base
Manage knowledge base items.
Webhooks
Register endpoints and receive real-time events.
Interactive reference
API Explorer
Browse and try every endpoint interactively
OpenAPI spec
Machine-readable 3.1 spec for SDKs and Postman/Insomnia