Organizations

An organization lets one team manage several Discord servers under one account and one billing relationship. Instead of subscribing each server separately, the organization subscription gives every server you add the Pro server tier.

Use this page for the concept. Servers, Team & Roles, Single Sign-On and Organization plans cover day-to-day management.

When to use an organization

You do not need an organization to use Ticket Tool. A single server can stay on its own per-server plan. Organizations are for teams that manage multiple servers together.

Use an organization when...	Use a per-server plan when...
You want one plan and one bill for multiple servers.	You only manage one server.
The same team needs access across those servers.	Different people own or pay for each server.
You want shared organization branding in the dashboard.	You do not need shared team access.

One subscription provides the server tier

A subscribed organization gives every member server the Pro tier. If the organization is not subscribed, each server falls back to its own plan, or Free.

Creating an organization

Create the organization from your dashboard. The dialog asks for a name and URL slug, then moves you into subscription setup.

Name it

Choose the display name shown across the organization dashboard.

Pick a slug

Choose the URL identifier used in /org/your-slug. Slugs use lowercase letters, numbers, and hyphens, and the dialog checks availability as you type.

After creation, subscribe to activate the paid server tier for member servers. You can also skip subscription setup and return to billing later.

Brand color, brand icon, and avatar are managed later from organization Settings.

Dashboard layout

The organization dashboard lives at /org/your-slug. It shows your server count, team count, ticket activity, included server slots, the server tier currently provided, and subscription details for Owners and Admins.

The sidebar is grouped by task:

Section	Pages
Overview	Dashboard stats, recent activity, and analytics across member servers
Support	Tickets, automation activity, and transcripts across member servers
Manage	Team invites and roles, servers, slot usage, and the shared AI Memory library
Settings & Access	Settings and Plan & Billing. Owners and Admins can open both; only the Owner can change billing

Access depends on role and subscription

Settings and Billing are visible to Owners and Admins, and Billing is read-only for Admins: only the Owner can change the plan or payment details. Subscription-gated sections such as Analytics, Tickets, and Transcripts stay locked until the organization has an active subscription.

Roles

Every member is an Owner, Admin or Member. There is one Owner, who alone controls billing and deletion. Team & Roles lists what each role can do.

Owners can also require members to sign in through your identity provider. See Single Sign-On.

Shared AI Memory

An organization keeps a shared AI Memory Library: curated question-and-answer entries that ground AI replies in every member server, on top of each server's own library. It is the place for answers that apply organization-wide, such as policies, product facts, and shared procedures, so they are written once and reused everywhere.

Open AI Memory in the organization sidebar. It is available to Owners and Admins while the organization has an active subscription, and it uses the same review workflow as a server's Memory Library: entries are Pending review until approved, only Approved entries are ever retrieved into a reply, and entries can be edited, rejected, restored, or deleted. In each member server's own Memory Library, shared entries appear with an Org badge and are read-only there; they are managed only at the organization level.

Approved answers only

The AI reuses answers your organization approved. Nothing is shared between servers without that approval, and none of it is used to train an AI model. See AI Control for how the Memory Library and grounding work in each server.

Tier priority

While the organization's subscription is active, its member servers use the tier it provides, ahead of any subscription of their own. The full order is in How Billing Works.

Servers

Add and remove servers and manage server slots

Team

Invite people and manage Owner, Admin, and Member roles

Organization Plans

Included servers, extra-server pricing and member limits

Single Sign-On

Require your identity provider before the organization dashboard

Pricing

Current organization and per-server plans