Organizations
An organization lets one team manage several Discord servers under one account and one billing relationship. Instead of subscribing each server separately, the organization subscription provides a server tier to every server you add to it.
Use this page for the concept. The Servers, Team, and Billing pages cover day-to-day management.
When to use an organization
You do not need an organization to use Ticket Tool. A single server can stay on its own per-server plan. Organizations are for teams that manage multiple servers together.
| Use an organization when... | Use a per-server plan when... |
|---|---|
| You want one plan and one bill for multiple servers. | You only manage one server. |
| The same team needs access across those servers. | Different people own or pay for each server. |
| You want shared organization branding in the dashboard. | You do not need shared team access. |
One subscription provides the server tier
A subscribed organization provides its server tier to every member server. If the organization is not subscribed, its servers use the Free tier.
Creating an organization
Create the organization from your dashboard. The dialog asks for a name and URL slug, then moves you into subscription setup.
Name it Choose the display name shown across the organization dashboard.
Pick a slug Choose the URL identifier used in /org/your-slug. Slugs
use lowercase letters, numbers, and hyphens, and the dialog checks availability as you type.
Subscribe now or later After creation, subscribe to activate the
paid server tier for member servers. You can also skip subscription setup and return to billing later.
Brand color, brand icon, and avatar are managed later from organization Settings.
Dashboard layout
The organization dashboard lives at /org/your-slug. It shows your server count, team count, ticket activity, included server slots, the server tier currently provided, and subscription details for Owners and Admins.
The sidebar is grouped by task:
| Section | Pages |
|---|---|
| Overview | Dashboard stats, recent activity, and analytics across member servers |
| Support | Tickets, automation activity, and transcripts across member servers |
| Manage | Team invites and roles, servers, slot usage, and the shared AI Memory library |
| Settings & Access | Settings and Plan & Billing for Owners and Admins |
Access depends on role and subscription
Settings and Billing are for Owners and Admins. Subscription-gated sections such as Analytics, Tickets, and Transcripts stay locked until the organization has an active subscription.
Roles at a glance
Every organization member has one role.
| Role | Access |
|---|---|
| Owner | Full control, billing, subscription, and organization deletion |
| Admin | Server management, team invites, and member management, but not billing |
| Member | Organization and member-server dashboard access without management controls |
There is one Owner per organization. See Team & Roles for invite, role-change, and removal rules.
Shared AI Memory
An organization keeps a shared AI Memory Library: curated question-and-answer entries that ground AI replies in every member server, on top of each server's own library. It is the place for answers that apply organization-wide, such as policies, product facts, and shared procedures, so they are written once and reused everywhere.
Open AI Memory in the organization sidebar. It is available to Owners and Admins while the organization has an active subscription, and it uses the same review workflow as a server's Memory Library: entries are Pending review until approved, only Approved entries are ever retrieved into a reply, and entries can be edited, rejected, restored, or deleted. In each member server's own Memory Library, shared entries appear with an Org badge and are read-only there; they are managed only at the organization level.
Approved answers only
The AI reuses answers your organization approved. Nothing is shared between servers without that approval, and none of it is used to train an AI model. See AI Control for how the Memory Library and grounding work in each server.
Tier priority
If a server is in an organization with an active subscription, it uses the server tier provided by that organization. That takes priority over the server's own subscription, so avoid paying for both. Without an active organization subscription, the server falls back to its own active server plan, then any development license, then Free.
The Servers page covers adding and removing member servers. The Billing page covers included slots, extra servers, payment, and invoices.