Add Ticket Tool to Discord
Add the bot, run one setup command, and open a test ticket: most servers have a working ticket panel a few minutes after clicking the button below.
Which Ticket Tool is this?
Prerequisites
Admin Permissions Required
You must have Administrator or Manage Server permissions in your Discord server to add bots.
Authorization Process
When you click the invite link, you'll see Discord's authorization page:
Required Permissions
Ticket Tool needs these permissions to function, grouped by what each one does:
Channels & roles
- View Channels: see ticket channels
- Manage Channels: create and delete ticket channels
- Manage Roles: set up ticket channel permissions
- Manage Messages: manage messages in tickets
Messaging
- Send Messages: send messages in tickets
- Embed Links: send rich embeds
- Attach Files: send transcript files
- Add Reactions: add reactions to messages
- Read Message History: read past messages to build transcripts
- Pin Messages: pin the automations-paused notice, and a ticket's opening message if the category turns that on
Webhooks
- Manage Webhooks: send messages with custom names
Threads
- Manage Threads: manage each ticket's private staff thread
- Create Private Threads: open private staff threads
- Create Public Threads: let the Create Thread flow node open public threads
- Send Messages in Threads: reply inside ticket threads
Tickets are channels; threads are only used for the optional private staff thread and for threads a support flow creates.
The bot does not ask for Mention Everyone. If you want the Tag Role flow node to ping a role that is not mentionable, grant the bot Mention Everyone in your server settings: Discord only lets a bot ping non-mentionable roles with that permission.
Missing Permissions
If you don't grant all requested permissions, some features may not work correctly. You can update bot permissions later in your server settings.
Verifying the Bot Joined
After authorizing, you should see Ticket Tool appear in your server's member list. The bot will show as online once it's fully connected.
Look for the Ticket Tool bot with a bot badge in your member list.
Troubleshooting
Bot Not Appearing?
If the bot doesn't appear after a few minutes:
- Check if the bot was added to a different server by mistake
- Ensure you have Administrator or Manage Server permissions
- Try removing and re-adding the bot with the invite link
Bot Shows as Offline?
The bot may take a minute to connect. If it stays offline:
- Wait a few minutes and refresh Discord
- Check the bot's status on our status page
- Contact support if the issue persists
Next Steps
Now that the bot is in your server, configure your ticket system: