Your Account & Privacy
The account dialog is where you manage your own profile, not a server's settings. Open it from the user menu in the top-right of the dashboard (click your avatar, then Account under My Account). A header at the top shows your avatar, display name, Discord ID (with a copy button), and any Staff or Dev badges that apply to you.
It has five tabs:
| Tab | What it is for |
|---|---|
| Account | Profile stats, account info, display name and notifications |
| Security | Two-factor authentication and recovery codes |
| Linked accounts | Steam and game accounts, and which servers can see them |
| Affiliate | Your referral link, earnings and payouts |
| Privacy | Download your data, active sessions, delete your account |
Account tab
The Account tab is your profile at a glance, followed by your account details and a few personal settings.
Quick stats
Two cards across the top:
Servers
How many servers your account is connected to.
Organizations
How many organizations you belong to. When you are in at least one, it shows a breakdown of how many you own versus are a member of.
Account information
A read-only summary of your account:
| Field | What it shows |
|---|---|
| The email on your account (from Discord). Shows a dash if none is on file. | |
| Joined | The date your account was created. |
| Last login | The date you last signed in. |
Display name
Set a display name to change how you appear throughout the dashboard instead of your Discord username. It is limited to 50 characters. Leave it empty to fall back to your Discord username.
Changes here are not saved instantly. A Save Changes bar appears at the bottom of the dialog once you edit something, with Reset and Save Changes buttons.
Notifications & marketing
Two consent toggles control the messages you receive:
System Notifications
- Platform announcements
- Change logs and updates
- Downtime notices
Marketing Communications
- New features
- Upgrade offers
- Promotional content by email
These are your choices to make
System notifications default on and marketing defaults off. You can change either at any time, and the same bottom bar saves your changes.
Security tab
Two-factor authentication (2FA) adds a second check on top of your Discord sign-in. Once it is on, the dashboard asks for a code or your passkey each time you sign in.
- Add a method: choose Authenticator app (scan the QR code, then enter the six-digit code) or Passkey. You can add more than one.
- Recovery codes: adding your first method gives you 10 single-use codes to copy or download. They get you in if you lose your device. The tab shows how many are unused, and Generate new replaces them; the old codes stop working at once.
- Remove a method: confirm with a code from another method.
Some places require 2FA. A server can require it for its dashboard, for admins or for specific roles. An organization Owner needs it before turning on SSO enforcement.
Linked accounts tab
The Linked accounts tab is where you link your Steam account (by signing in through Steam) or import verified game accounts from your Discord connections, and choose which servers can see each one when you open a ticket. Servers see nothing until you share with them. See Linking your Steam account for what is shared and how to stop sharing.
Affiliate tab
The Affiliate tab is where you get your referral link, watch your referrals and earnings, and request a payout once your cleared earnings reach the minimum threshold. If you have not joined yet, you enroll from this tab and your link is ready right away.
The full program terms (rates, the commission window, holds, and how earnings are paid out) live in the affiliate guide.
Privacy tab
The Privacy tab holds your data rights and account controls: Data & privacy for everyday actions, and a Danger zone for deleting your account.
Download your data
Select Download My Data to export everything we hold about you as a single JSON file (GDPR Article 15). The download starts in your browser as soon as it is ready.
The export gathers:
- Your user profile (Discord ID, username, email, created and last-login dates)
- Your notification and marketing consent settings
- Guild memberships, and organization memberships with your role in each
- Subscriptions you pay for, with their tier and status
- Tickets you created (capped at the most recent 5,000), with status and message counts
- Affiliate earnings and commission history
- Your past data exports, account deletion requests, and audit log entries
- Your linked accounts, the servers each is shared with, and your recent linked account activity
- A note on the third-party services involved (Discord for the bot platform and message storage, Stripe for payments, and Valve when you have linked a Steam account)
Once per hour
Data export is limited to once per hour. If you have exported recently, the button tells you how long to wait before you can export again.
Privacy policy
The View button opens our privacy policy in a new tab, where you can read how we handle data (GDPR, CCPA, and Australian Privacy Act compliant).
Active sessions
Sign out of all devices revokes your active sessions everywhere, including the device you are using. Other devices lose access on their next request, and you are returned to the login page here. A confirmation dialog asks before it runs.
Use this if you signed in on a shared or lost device, or if you ever suspect someone else has access to your account.
Delete account
The Danger zone holds Delete Account. This permanently deletes your account and dashboard data, and cannot be undone. Deletion runs in two steps: a screen that lays out exactly what happens, then a confirmation screen where you optionally add a reason (up to 500 characters) and type DELETE to proceed. After confirming, you are signed out automatically.
Organization owners must transfer first
If you own one or more organizations, deletion is blocked until you transfer ownership or delete those organizations. This protects the servers and members that depend on them.
Here is what happens to your data when you delete your account:
| Outcome | What it covers |
|---|---|
| Deleted immediately | Your user account and login access, session tokens and OAuth credentials, non-owner organization memberships, and notification settings. Audit log entries are pseudonymized. |
| Canceled | Subscriptions you pay for are canceled immediately, so you are not billed after deletion. |
| Kept for 12 months | A deletion record (your Discord ID, username and email), as proof the deletion was carried out. |
| Retained | Billing and tax records, kept as legally required with your identity removed where possible, and Stripe customer data managed by Stripe. |
| Not affected | Ticket messages, attachments and transcripts in the servers you used. Those belong to each server's records; to erase them, email privacy@ticket-tool.app (see below). |
Your account is removed right away, so you lose access at once. Your linked game accounts, and the servers you shared them with, are deleted with it.
To erase your ticket data as well, email privacy@ticket-tool.app and sign in to the dashboard with that Discord account, so we can confirm it is yours. Once verified, we delete your messages and attachments across every server within 7 days and remove your name and ID from the tickets that remain. Text and files in transcripts of tickets that closed more than 7 days earlier stay there, without your name. Copies a server posted into its own Discord channels are controlled by that server.
Privacy contact
The Privacy tab lists a contact address for privacy questions. We respond within 30 days, and act on a verified erasure request within 7 days.