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Ticket Tool
Documentation

Command Reference

Ticket Tool uses Discord slash commands for all interactions. This page provides a quick reference of the day-to-day commands you will use to run tickets.

17 commands

Ticket commands

  • Close, reopen, and delete tickets
  • Add or remove users, claim or unclaim, move
  • Make a ticket private, save transcripts, send KB articles
Learn more
Pro

AI commands

  • /ask, /summarize, /draft, /canned, /translate
  • Reply with AI right-click action
  • Registered only on the Pro plan
Learn more
3 commands

Setup commands

  • Run the guided setup wizard
  • Deploy panels to channels
  • Deploy support flows as entry points
Learn more
1 command

Utility commands

  • /help lists every command by category
  • Available to everyone
  • Links to the dashboard and docs
2 commands

Diagnostic commands

  • /health for a quick status check
  • /debug for a full report
  • Permissions, setup, and connectivity
Learn more

Ticket Commands

Commands for managing tickets within ticket channels.

Command Description Permission
/close [reason] Close the current ticket Ticket creator or Support
/reopen [ticket] Reopen a closed ticket Support
/delete Delete the ticket and channel Support
/add <user> Add a user to the ticket Ticket creator or Support
/remove <user> Remove a user from the ticket Support
/claim Claim the ticket Support
/unclaim Unclaim the ticket Support
/private Hide the ticket from other support roles Support
/unprivate Restore normal staff access Support
/rename <name> Rename the ticket Support
/move <category> Move the ticket to another category Support
/ticket-info Show a status embed for the ticket Support
/priority <level> Set the ticket priority Support
/rate Send the rating prompt manually Support
/reply <message> Reply anonymously as the brand (Pro) Support
/transcript Generate ticket transcript Support
/kb <article> Send a knowledge base article Support (or anyone outside tickets)

AI Commands (Pro)

Staff AI commands, registered only on the Pro plan. They do not appear in the command picker on other plans, and the AI commands in Discord toggle on AI Control removes them from your server.

Command Description Permission
/ask <question> Answer a question from your knowledge base and Memory Support
/summarize Post an AI summary of the current ticket Support
/draft [guidance] Draft a suggested reply with Send, Edit, and Discard Support
/canned <reply> Post a saved canned reply Support
/translate <language> <text> Translate text Support

The Reply with AI and Save to AI Memory message right-click actions ship with this set. See Ticket Commands for details.

Setup Commands

Commands for initial setup and configuration.

Command Description Permission
/setup Run the guided setup wizard Administrator
/setup-panel <panel> <channel> Deploy a panel to a channel Administrator
/deploy-flow <flow> <channel> Deploy a support flow to a channel Administrator

Utility Commands

General utility commands.

Command Description Permission
/help Show help information and command list Everyone

Diagnostic Commands

Commands for checking the bot's health in your server. Both reply privately.

Command Description Permission
/health Quick status check for the server Support or Administrator
/debug Full diagnostic report with sections Administrator

Command Permissions

Commands check permissions in this order:

  1. Discord Permissions - Server and channel permissions
  2. Role Permissions - Support and admin roles configured in dashboard
  3. Context Permissions - Whether the command runs inside a ticket channel

Who can use what

Command
Creator
Support
Admin
/close
/add
/reopen
/delete
/remove
/claim, /unclaim
/private, /unprivate
Must be enabled in settings
/rename
/move, /ticket-info
/priority
/rate
/reply
Anonymous, Pro
/transcript
/kb
Anyone outside a ticket
/ask, /summarize, /draft, /canned, /translate
On the Pro plan
/setup, /setup-panel, /deploy-flow
Administrator
/health
Support or Admin
/debug
Administrator
/help

Most ticket management commands only work inside ticket channels. /reopen can work outside tickets when you specify a ticket number. /transcript must be run inside the ticket channel.

Using Commands

Autocomplete

Many commands support autocomplete. Start typing and Discord will show suggestions for:

  • Panel names (/setup-panel)
  • Flow names (/deploy-flow)
  • Knowledge base articles (/kb)

Required vs Optional

  • <parameter> - Required parameter
  • [parameter] - Optional parameter

Getting Help

Use /help to see all available commands and get quick information about each one.

Related Pages

Ticket Commands

Detailed ticket management commands

Admin Commands

Setup and configuration commands

Diagnostic Commands

Check the bot's health with /health and /debug

Permissions

Learn about command permissions

Quick Start

Get started with Ticket Tool