How Billing Works

Ticket Tool has a free tier plus paid plans that raise limits and unlock advanced features. Prices can change, so use Pricing for current numbers.

Ways to pay

Each is managed from Plan & Billing in its own dashboard: the server's, or the organization's.

Effective tier priority

A server uses one plan at a time. Ticket Tool picks it in this order:

1. Organization membership: an active organization plan that includes the server.
2. Server subscription: an active subscription bought for that server.
3. Developer or granted license: internal or manually granted access.
4. Free: the default when nothing above applies.

Organization coverage wins over a server's own subscription, so when a subscribed server joins an organization with an active plan, its own subscription is paused rather than billed twice. Organization Servers covers the pause.

Server Plans lists what each plan includes and its limits.

Stripe billing

Paid subscriptions are handled through Stripe. From billing settings you can:

• Start a monthly or annual plan.
• Update the payment method.
• View invoices.
• Apply valid coupons or redemption codes.
• Cancel renewal.

Cancellation stops future renewal. Paid access normally remains until the end of the current billing period.

Canceling before you delete a server

If you plan to delete a server, cancel its subscription first. Deleting a server with an active paid plan is blocked until you do.

Ending a plan is a billing decision, so we keep it on the billing page rather than letting it happen quietly as part of clearing out a server. Canceling this way forfeits the rest of the paid period and is not refunded, because the server will not be there to use it.

Canceling and keeping the server behaves normally: access runs to the end of the period, and only renewal stops.

If the bot is removed from a paid server

Billing stops renewing as soon as we notice the bot is gone. Paid access runs to the end of the period you already paid for, and nothing further is charged. Nothing is refunded automatically, because leaving a server is not by itself a request to end a plan.

Re-invite the bot to the same server and billing resumes on its own within a day, on the same plan and renewal date. If you have replaced that server with a different one, open a ticket before the period ends rather than canceling and buying again.

Organization plans

An organization plan gives every member server the Pro server tier while the organization's subscription is active. Team includes 3 servers, and each server beyond that is metered at $8/mo per server. Enterprise is a custom contract.

Only the organization Owner can change the plan or payment details. Admins can open Plan & Billing and see the plan read-only, but can still buy AI top-ups there. Adding or removing servers, and how the add dialog shows an extra-server charge before you confirm, is on Organization Servers.

AI budget and top-ups

Every plan includes a monthly AI budget, shared by the AI features on the server. AI Control lists the amounts and what draws on them. When the budget runs out:

• Top up from the AI usage card on Plan & Billing buys extra tokens, on any plan, while your own provider key is not in use. They never expire and are spent only after the monthly budget. Buying needs the Manage Billing permission.
• On Pro, Bring your own key runs AI on your own OpenAI-compatible provider account, and the monthly cap no longer applies.
• A server in an organization draws on the organization's shared pool, so top-ups and keys are managed on the organization's Plan & Billing page.

Where to manage things

Related

• Server Plans
• Organizations
• Organization Servers
• AI Control