Admin Commands
Administrative commands for server managers and bot configuration.
Setup wizard
/setup- /setup runs the guided wizard
- Roles, first category, first panel
- Resumable and restartable
Deploy to channels
/setup-panel- /setup-panel deploys a saved panel
- /deploy-flow drops a flow entry point
- Reuse the same panel across channels
Help
/help- /help lists commands by category
- Brief description of each command
- Links to dashboard, docs, support
/setup
Launch the interactive setup wizard to configure Ticket Tool.
/setup
The wizard guides you through:
- Configuring admin roles
- Configuring support roles
- Creating your first ticket category
- Deploying a ticket panel to a channel
Permissions: Administrator
Quick Start
Use the setup wizard if you're new to Ticket Tool. It takes about 5 minutes. For detailed configuration, use the web dashboard.
Setup States
The setup wizard tracks your progress:
/setup-panel
Deploy an existing panel to a channel.
/setup-panel <panel> <channel>
| Parameter | Required | Description |
|---|---|---|
| panel | Yes | Panel to deploy (autocomplete shows available panels) |
| channel | Yes | Channel to deploy the panel to |
Example:
/setup-panel panel:Main Support Panel channel:#support
Permissions: Administrator
Panels must be created in the dashboard first. This command deploys existing panels to Discord channels. You can deploy the same panel to multiple channels.
/deploy-flow
Deploy a support flow as a standalone entry point.
/deploy-flow <flow> <channel>
| Parameter | Required | Description |
|---|---|---|
| flow | Yes | Support flow to deploy (autocomplete shows available flows) |
| channel | Yes | Channel to deploy the flow to |
Example:
/deploy-flow flow:Bug Report Form channel:#bug-reports
Permissions: Administrator
This creates an embed with a "Get Support" button that starts the selected flow. The flow will be automatically activated when deployed.
Use cases:
- Deploy a bug report flow directly to a bug reports channel
- Create application flows in specific channels
- Deploy feedback forms
/help
Show help information and available commands.
/help
Permissions: Everyone
Displays:
- List of available commands grouped by category (Admin, Support, User)
- Brief description of each command
- Links to the dashboard, full documentation, and support server
Configuration via Dashboard
Most configuration is done through the web dashboard, including:
Categories
- Create and edit ticket categories
- Configure naming patterns
- Set welcome messages
- Configure auto-actions
Panels
- Design custom panel embeds
- Add multiple buttons or reactions
- Link to categories or flows
- Preview before deploying
Flows
- Visual flow builder with 40+ node types
- Interactive and automation flows
- Webhook nodes (Community and Pro)
- API request integrations (Pro)
- AI-powered routing (Pro)
Settings
- Server settings and limits
- Support and admin role configuration
- Logging channels
- Transcript settings
- Knowledge base configuration
- Analytics and reports
Team Management
For organization plans:
- Add team members
- Manage permissions
- View audit logs
- Configure role-based access
Dashboard vs Commands
| Task | Dashboard | Commands |
|---|---|---|
| Initial Setup | Full wizard | /setup wizard |
| Deploy Panel | Create + deploy in one | Create in dashboard, deploy with /setup-panel |
| Deploy Flow | Link to panel/category | /deploy-flow for standalone |
| Manage Tickets | View all tickets, stats | /close, /claim, etc. in Discord |
| Generate Transcript | Download from dashboard | /transcript in Discord |
| Send KB Article | Not available | /kb in Discord |
| Configuration | Full control | Limited |
Best Practice
Use the dashboard for setup and configuration, use Discord commands for day-to-day ticket management.