Dashboard
Everything the web dashboard does, from working tickets to configuring the server. Log in with Discord, pick a server, and the pages below are what you get.
Day to day
Dashboard Overview
- Log in with Discord and pick a server
- Where tickets, transcripts and panels live
- A tour of the navigation
Managing Tickets
- Filter the ticket list
- Reply to users from the composer
- Claim, close, reopen and delete
Canned Replies
- Save answers your team retypes
- Insert them from the composer
- Available on every plan
Configure the server
Server Settings
- Embed defaults and custom branding
- Automation and SLA targets
- Server-wide behavior
Feature Toggles
- Self-close and claim-to-reply
- Anonymous replies and reply mentions
- Channel renaming
Localization
- Rewrite every message and button
- Starter packs for ten languages
- Applies to everything the bot sends
Measure and respond
Analytics
- Ticket volume and team performance
- Response and resolution metrics
- Trends over time
Feedback & Ratings
- Collect CSAT after tickets close
- Relay ratings to a channel
- Per-staff score breakdowns
Notifications
- Web push and SMS
- Per-event toggles and quiet hours
- Set per person, per server