Can I import my setup from another ticket bot?

No. There is no automatic import from other ticket bots. Rebuild your categories and panel in Ticket Tool, or start from a template and adjust it, while your current bot keeps running.

Can two ticket bots run in the same server?

Yes. Add Ticket Tool next to your current bot. Members keep using the old panel until you post the new one, and you can remove the old bot after its open tickets are closed.

Will my tickettool.xyz subscription carry over?

No. tickettool.xyz is a separate bot made by a different team, so its settings and subscriptions don't carry over to Ticket Tool (ticket-tool.app).

Do open tickets move to the new bot?

No. Let the old bot finish its open tickets, then remove it. New tickets open through the new panel from the moment you post it.

Switch to Ticket Tool from Another Discord Ticket Bot

Name: Ticket Tool
Brand: Ticket Tool
Availability: InStock
Author: Ticket Tool

There is no automatic import from other ticket bots, but you don't need one to switch without downtime: add Ticket Tool next to your current bot, rebuild your categories and panel (a template gets you most of the way), then post the new panel and remove the old bot once its open tickets are closed. Members keep using the old panel until you swap it.

Add to Discord

Which Ticket Tool is this?

This is Ticket Tool (ticket-tool.app, dashboard at dash.ticket-tool.app). It is a separate bot from tickettool.xyz, made by a different team. Settings and subscriptions don't carry over between them. How they compare.

The three steps

Add it next to your current bot.Invite Ticket Tool App while your current bot keeps running. Members keep using the old panel until you post the new one.
Rebuild your setup.Recreate your categories, questions and support roles in the dashboard, or start from a flow template. There is no automatic import from your current bot.
Swap the panel.Post the new panel where the old one was. Leave your current bot in the server until its open tickets are closed, then remove it.

The dashboard's settings import only reads Ticket Tool's own export file, so it can copy a setup between your servers but cannot read another bot's configuration.

Start from a template

Rather than recreating every category by hand, pick a ready-made setup, apply it, and adjust the names and questions to match what you had: Your first ticket panel. For a full walkthrough of the choices, see How to Set Up a Ticket System in Discord.

Compare with the bot you use now

Each comparison lists what both bots offer, sourced from the other bot's own site, and when staying with them makes more sense:

Questions

Can I import my setup from another ticket bot?: No. There is no automatic import from other ticket bots. Rebuild your categories and panel in Ticket Tool, or start from a template and adjust it, while your current bot keeps running.
Can two ticket bots run in the same server?: Yes. Add Ticket Tool next to your current bot. Members keep using the old panel until you post the new one, and you can remove the old bot after its open tickets are closed.
Will my tickettool.xyz subscription carry over?: No. tickettool.xyz is a separate bot made by a different team, so its settings and subscriptions don't carry over to Ticket Tool (ticket-tool.app).
Do open tickets move to the new bot?: No. Let the old bot finish its open tickets, then remove it. New tickets open through the new panel from the moment you post it.