Guides
Walkthroughs for the jobs that come up once the bot is running. Each one is self-contained, so read the one you need rather than working through them in order.
Find Your Discord ID
- Turn on Developer Mode
- Copy server, user, role, channel and message IDs
- The IDs most config screens ask for
Custom Messages
- Rewrite every ticket message and embed
- Set your own wording and branding
- Applies across the ticket lifecycle
Public Knowledge Base
- Publish help articles to a public web portal
- Configure branding and features
- Deflect tickets before they are opened
Whitelisting in Security Bots
- Anti-nuke bots like Wick can ban Ticket Tool
- Creating and deleting channels looks like an attack
- Whitelist it before that happens
Set up with an AI agent
- Point Claude Code, Codex or Cursor at the API
- Have it build categories, panels and support flows
- A faster path than configuring by hand