Guides
Walkthroughs for the jobs that come up once the bot is running. Each one is self-contained, so read the one you need rather than working through them in order.
Set Up a Ticket System
- What you need and the three steps
- One category or several
- Who sees tickets
Save Transcripts Automatically
- Turn on Auto Transcript on Close
- Send to a channel, the ticket or the member's DMs
- Keep a permanent HTML copy
Ticket Bot with a Web Dashboard
- Reply to tickets from the browser
- Transcripts viewer and analytics
- Who can log in
What the Free Plan Includes
- Claiming, auto-close and transcripts on Free
- Live limits for every plan
- When to upgrade
Switch from Another Ticket Bot
- Run both bots side by side
- Rebuild from a template
- Swap the panel
Find Your Discord ID
- Turn on Developer Mode
- Copy server, user, role, channel and message IDs
- The IDs most config screens ask for
Custom Messages
- Rewrite every ticket message and embed
- Set your own wording and branding
- Applies across the ticket lifecycle
Public Knowledge Base
- Publish help articles to a public web portal
- Configure branding and features
- Deflect tickets before they are opened
Whitelisting in Security Bots
- Anti-nuke bots like Wick can ban Ticket Tool
- Creating and deleting channels looks like an attack
- Whitelist it before that happens
Set up with an AI agent
- Point Claude Code, Codex or Cursor at the API
- Have it build categories, panels and support flows
- A faster path than configuring by hand